Quality Counts is committed to delivering industry-leading partner service levels. More than simply stating that we provide high levels of service, we articulate these guiding principles through our Delivery Commitment.
Each client partner can expect to receive:
- Dedicated Account Manager with support team
- Customer Service Response Time in less than two (2) business hours
- Reliable access to online result platform
- Periodic account reviews
- Partner ability to pull their own statistics on demand, including turnaround time and hit rate
- Customized reports, statistics, and processes to meet business requirements
- Timely delivery of results
- Services that meet or exceed legal and regulatory requirements
- Securely stored and properly backed up data on a regular basis
- Full access to executive management for consultation and trouble shooting
